Refund & Cancellation Policy

Last revised: March 20, 2026

This Refund & Cancellation Policy applies to purchases made in Pathogen Wars (the "Game") and forms an integral part of the Terms of Service.

The Game is operated by:
Astren Limited
Company No. 16978543
5 Brayford Square, London, E1 0SG, United Kingdom
Email: info@pathogenwars.com

1. Nature of Digital Purchases

All purchases in the Game relate to digital content, including but not limited to:

• virtual currency;
• digital cards or items;
• in-game upgrades or features.

All digital content is delivered immediately after purchase.

2. No General Right of Refund

By making a purchase, you:

• expressly consent to immediate delivery of digital content; and
• acknowledge that you lose any statutory withdrawal or cancellation rights, to the extent permitted by applicable law.

As a result:

All purchases are final and non-refundable, except where required by law or expressly stated in this Policy.

3. Cancellation

Due to the instant delivery of digital content:

• orders cannot be cancelled once completed;
• cancellation is only possible before payment is processed.

4. Refund Eligibility (Exceptions)

We may provide a refund in the following limited circumstances:

4.1 Technical Errors

Where:

• purchased content was not delivered; or
• a transaction failed but funds were charged.

4.2 Duplicate Transactions

Where a user is charged multiple times for the same purchase due to a system error.

4.3 Unauthorized Transactions

Where a transaction is proven to be unauthorized, subject to investigation and verification.

4.4 Legal Requirements

Where applicable consumer protection laws require a refund.

5. Non-Refundable Cases

Refunds will not be provided in cases including, but not limited to:

• change of mind;
• dissatisfaction with gameplay or outcomes;
• randomized results from in-game mechanics;
• accidental purchases by the user;
• failure to meet system requirements;
• suspension or termination due to violation of the Terms of Service.

6. Randomized Content

Some purchases may include randomized digital content.

By making such purchases, you acknowledge that:

• outcomes are determined by game mechanics;
• no specific item or result is guaranteed;
• dissatisfaction with randomized outcomes does not entitle you to a refund.

7. Refund Process

To request a refund, you must contact:

info@pathogenwars.com

Please include:

• account email;
• transaction details;
• description of the issue;
• any supporting evidence (e.g., screenshots).

We may request additional information to verify your request.

8. Processing Time

If a refund is approved:

• it will be processed within a reasonable time;
• funds are returned to the original payment method;
• final timing depends on the payment provider or issuing bank.

9. Fraud Prevention and Abuse

We reserve the right to:

• refuse refund requests that are abusive or fraudulent;
• suspend accounts involved in refund abuse;
• reverse improperly granted refunds where permitted by law.

10. Chargebacks

Before initiating a chargeback with your bank or card provider, you agree to contact us first.

We reserve the right to:

• dispute illegitimate chargebacks;
• provide transaction and account data to payment providers and authorities.

Chargeback abuse may result in:

• account suspension;
• permanent loss of access to the Game.

11. Changes to This Policy

We may update this Policy from time to time. The updated version will be posted with a revised date. Continued use of the Game constitutes acceptance of the updated Policy.

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